Off the Top: Information Architecture Entries

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Showing posts: 76-90 of 317 total posts


22 March 2005

Folksonomy In Wired Magazine

Today was largely an exceptional day. I got a few nice e-mails today that really made my day (more on those some other time). But, today when I got home and settled Andrew popped up on iChat saying he had just opened the April issue of Wired and read the Bruce Sterling article. ["Order Out of Chaos"], about... me. My copy was on the steps and I had not really looked at the mail yet. Andrew pointed me to page 83, to which I had a jaw dropping holy expletive.

I have been getting interviewed a far amount this year and the novelty of seeing one's own name in print has not worn off. But, seeing my own name in Wired magazine, particularly in a Bruce Sterling article, as a little mind numbing. His fact checker had contacted me a few weeks back, but I was not expecting this.

The best thing about the article was Bruce nails folksonomy. But, he not only nails it he provides a couple explanations that stand out:

It was a mob of interested people - folks and the machines working behind the scenes that tossed in some technological onomy. .... Folksonomy emerges from a combination of two inventions: (1) machines that can automate at least some of what it takes to classify information and (b) social software that makes users willing to do at least some of the work for nothing.

It is well worth the read to get a good grasp of where folksonomies work and where they are lacking. Bruce does an excellent job pulling all of the ends together. Now I really wish I could have stayed one more and two more nights at SXSWi just to say hello to Bruce and be prescient enough to thank him in advance.



14 March 2005

SXSW and Solipsism Presentation

I am having a great time at SXSW Interactive. I am heading back home this evening and will truly miss the remainder of the festival (it truly is a celebration of the web and digital design).

Yesterday I spoke on the panel, How to Leverage Solopsism. My slides for the session focussing on Personal Information Management (1.14MB PDF) is available.

I have has so many wonderful conversations. Please keep in touch and lets keep the conversations going.



11 March 2005

IA for the Personal InfoCloud

At the IA Summit 2005 (Montreal) I spoke on IA for the Personal InfoCloud, which seemed to go over quite well. The presentation of the slides of IA for the Personal InfoCloud (2.64MB PDF) can be downloaded. The time to present this was rather short, but I added a scenario to walk through a possible scenario that runs across environments (work, mobile, and home) with two contexts for each.

There is a lot I still have not presented on this that makes it more usable today in many environments. It is particularly helpful if you are designing across devices, building for personal management of the information, and/or designing for information use and reuse. If anybody would like me to present the full presentation and help them understand this better, please contact me (e-mail is above or use vanderwal on the gmail.com address).

I was asked about the cloud a few times. The Personal InfoCloud is the rough cloud of information that follows us as we go from place to place, this cloud keeps all the information the person wants to be kept nearby.

Dan Willis offered, not only great advice on my visuals, but replacement visuals. I will work to use these excellent replacements in the coming presentations.



Folksonomy: A Wrapper's Delight

As part of the IA Summit 2005 (Montreal) panel on Social Classification (Folksonomies) I presented Folksonomy: A Wrapper's Delight (2.6MB PDF), which refers to the ability to wrap from an emergent vocabulary to a formal controlled vocabulary using a folksonomy. In the discussion I brought up "the flood of information on the internet has turned the scent of information into the stench of information, but folksonomies and other tools help bring back the sweet smell of information". We get the sweet smell from ease of refindability.



9 March 2005

Brief Summit Snippet and the Week Ahead

A quick note: I just got back from the IA Summit in Montreal and I am a little burnt from wonderful stimulation. I utter loved this Summit, but I consumed it differently than the previous three I have been to. I did not make it to nearly half, three-quarters of the things I had hoped to, mostly because I was involved in wonderful conversations around the stuff I am deeply passionate about.

I found others working on similar areas of thought. Gene Smith (whom I am indebted to or cursed by for unleashing the Folksonomy virus) and Brett Lider presented sessions back to back that made me realize there is a disparate conversation going on at the moment and we need a little place to pull ideas together. This place will hopefully be the IA 2.0 Salon at the moment it is going to be an invite only kind of thing to keep it relatively small, but open to those that are passionate and have knowledge and information to contribute. The focus is on person-centered information architecture, rich information architecture, personal inforcloud, designing for information use and reuse, designing across context and environments, designing across devices, etc.

I have another presentation tomorrow and then a panel at SXSW Interactive. Please come say hello.

I feel like I really did not get to spend enough time with everybody I wished to at the IA Summit. I was also having a tough time placing people with context, whom I know through their digital representations in their blogs or e-mail addresses on listserves. Please drop me a note at the address in my contact above or my screen name at gmail.com to say hello and continue the conversations.

I really wish I was going to Emerging Technology as well, as there will be a great amount of conversation around more of the same areas. I have been asked by many if I was going and had many people tell me I really need to be there this year. As of today I am not going as I was not asked and with all the things going on these days I need a stronger reason that to go and just hang. I take vacation to go and speak as well as pay out of my own pocket when I am not paid to speak. Unless things change in the next few days I am going to hope the conversations through e-mail will suffice.



28 February 2005

Jef Raskin has Passed Away

In sadness and condolence to his family, Jef Raskin passed away. Jef was an inspiration to nearly every designer and developer, by helping us to aim to make products that were intuitive and extremely useful. It is my hope that is vision lives on in the lives and minds of all those he inspired and still inspires.

Peace.



16 February 2005

All the Blog that is Fit To...

From the blog realm. Elise Bauer provides an excellent overview of available blog tools. This is a very good article on the business of weblog tool development and what the tools offer.

The fine folks at Six Apart launched their redesign today. Not only is there a new look, but the navigation is improved and is now consistent. All of the Six Apart properties are now united, which is also very helpful. Their site is looking less like a blog and more like a professional software company, but the secret it is their sites are run by their blogging tools. Great job 6A and Mule who did much of the work!



13 February 2005

Informal Coffee Convene

Dan captured yesterday morning's coffee convene very well. I just happened to look up and see two friends and fellow IAs having a discussion. It was a great way to start my weekend. This could be a great regular weekend jump off. It is good to sit and talk constructively and critically of our own work, it really helps. Maybe next time I will bring my own work to offer up for sacrifice.

This really sparked my juices to keep plugging along on my pet projects, which are getting more non-pet every day, meaning they are growing into real work and beyond the hours of my spare time. My passion for the projects has been growing over the four years I have been working on them.



12 February 2005

It is Speaking Season

The next month or so has a few speaking engagements lined up. They are as follows:

Date: February 17th 2005 - Thursday (9am to 11:30am)
Event: The Web Mangers Roundtable
Topic: Blogging into 2005 panel (with Mike Lee of AARP and Lee Rainey of PEW Foundation
Location: Washington, DC, USA
Access: Sold Out

Date: March 5th 2005 - Saturday (10:30am - 12:15pm)
Event: ASIS&T Information Architecture Summit
Topic:
Sorting Out Classification - with Stewart Butterfield, Peter Merholz, Peter Morville, and Gene Smith
Location: Montreal, Quebec, Canada
Access: IA Summit Registration

Date: March 5th 2005 - Saturday (4pm to 4:45pm)
Event: ASIS&T Information Architecture Summit
Topic:
IA for the Personal InfoCloud
Location: Montreal, Quebec, Canada
Access: IA Summit Registration

Date: March 9th 2005 - 6:30pm
Event: ASIS&T Potomac Valley Chapter Panel
Topic:
From Soup to Nuts: Blogs, Blogging, and the Greater Impacts to Information Science -p with James Melzer of SRA International and Christina Pikas of Johns Hopkins University
Location: Laurel, MD, USA: Campus of Johns Hopkins Applied Physics Laboratory
Access: Registration Form

Date: March 14th (?), 2005 (Specifics to follow)
Event: South by Southwest Interactive Festival
Topic: How to Leverage Solipsism - with Peter Merholz and Stewart Butterfield
Location: Austin, TX, USA
Access: SXSW Interactive Registration



19 January 2005

Technorati Opens Spam Tagging - Updated

The talk this past week was all about Technorati and their tagging tool, but the tool offers very little value and may be an incubator for spam more than a folksonomy tool.

Where del.icio.us gets folksonomy right (I know this is reflexive) by having many people tag online objects, Technorati gets folksonomy backwards with one user spitting tags into an aggregator. The only link I would trust in Technorati's tool is one that I also found on del.icio.us.

Why so harsh? Technorati has created a tool not from social interaction and using the internet to build value through the network effect (Technorati made the power curve popular, which is the visualization of the net effect). Technorati has no moderating the content that can be dumped in my any slimy spammer that now has a ripe new target. Lacking moderation and any socially derived checks to the system I am quite disappointed with Technorati and this effort.

I use Technorati keywords to track things I have an interest in and their tool does a great job pulling in information (I also use Feedster for the same purpose) and find it to be the top of its class in this effort.

Updated

Eric Scheid provides an excellent suggestion, which made me realize it is easy for Technorati to get it right and much of my problem was the links went in the wrong direction. Eric states...

I have a suggestion for another link format for "technorati" tags which would turn things around ... it would look like this:

<a href="http://whatever.bloghost.com/page/etc" rel="tag.TAGNAME1 tag.TAGNAME2">descriptive text for the link</a>

This way I can tag the pages I *link* to, and not just the pages I publish.

I'm also able to assign multiple tags to the linked page, and of course since other people could well be linking to that same page they can apply their own tags too. Think of the social tagging nature of del.icio.us without the intermediary of del.icio.us.

All we need is the "tag." prefix to identify the tagging relationship, as distinct from other relationship types (eg. vote-for, XFN, the usual W3C things, etc).

Yes, this modification would make Technorati tags a true folksonomy. Will they fix it to get it right?



18 January 2005

Folksonomy Explanations

The past few weeks have seen my inbox flooded with folksonomy questions. I am going to make things easier on my inbox by posting some common discussions here. Many of the items I am posting I have posted else where, but this will also be a great help for me.

There have been many people who have correctly discerned a difference between the two prime folksonomy examples, Flickr and del.icio.us. As I first stated in a comment to Clay Shirky's first article on Folksonomy, there are two derivations of folksonomy. There is a narrow folksonomy and a broad folksonomy. On August 26th I stated...

Clay, you bring in some very good points, particularly with the semantic differences of the terms film, movie, and cinema, which defy normalization. A broad folksonomy, like del.icio.us, allows for many layers of tagging. These many layers develop patterns of consistency (whether they are right or wrong in a professional's view is another matter, but that is what "the people" are calling things). These patterns eventually develop quasi power law for around the folk understanding of the terms as they relate to items.

Combining the power tags of "skateboarding, tricks, movie " (as you point out) will get to the desired information. The hard work of building a hierarchy is not truly essential, but a good tool that provides ease of use to tie the semantic tags is increasingly essential. This is a nascent example of a semantic web. What is really nice is the ability to use not only the power tags, but also the meta-noise (the tags that are not dominant, but add semantic understanding within a community). In the skateboarding example a meta-noise tag could be gnarly that has resonance in the skate community and adds another layer of refinement for them.

The narrow-folksonomy, where one or few users supply the tags for information, such as Flickr, does not supply power tags as easily. One or few people tagging one relatively narrowly distributed item makes normalizing more difficult to employ an tool that aggregates terms. This situation seems to require a tool up front that prompts the individuals creating the tags to add other, possibly, related tags to enhance the findability of the item. This could be a tool that pops up as the user is entering their tags that asks, "I see you entered mac do you want to add fruit, computer, artist, raincoat, macintosh, apple, friend, designer, hamburger, cosmetics, retail, daddy tag(s)?"

This same distinction is brought up on IAWiki' Folksonomy entry.

Since this time Flickr has added the ability for friends and family (and possibly contacts) to add tags, which gives Flickr a broader folksonomy. But, the focus point is still one object that is being tagged, where as del.icio.us has many people tagging one object. The broad-folksonomy is where much of the social benefit can be derived as synonyms and cross-discipline and cross-cultural vocabularies can be discovered. Flickr has an advantage in providing the individual the means to tag objects, which makes it easier for the object to get found.

This brings to the forefront the questions about Google's Gmail, which allows one person the ability to freely tag their e-mail entries. Is Gmail using a folksonomy? Since Gmail was included in the grouping of on-line tools that were in the discussion of what to call these things (along with Flickr and del.icio.us) when folksonomy was coined I say yes. But, my belief that Gmail uses a folksonomy (regular people's categorization through tagging) relates to it using the same means of one person adding tags so that object can be found by them. This is identical to how people tag in Flickr (as proven by the self-referential "me" that is ever prevalent) and del.icio.us. People tag in their own vocabulary for their own retrieval, but they also will tag for social context as well, such as Flickr's "MacWorld" tags. In this case Wikipedia is a little wrong and needs improving.

I suppose Gmail would be a personal folksonomy to the Flickr narrow folksonomy and the del.icio.us broad folksonomy. There are distinct futures for all three folkonomies to grow. Gmail is just the beginning of personal tagging of digital objects (and physical objects tagged with digital information). Lou Rosenfeld hit the nail on the head when he stated, "I'm not certain that the product of folksonomy development will have much long term value on their own, I'll bet dollars to donuts that the process of introducing a broader public to the act of developing and applying metadata will be incredibly invaluable.". These tools, including Gmail, are training for understanding metadata. People will learn new skills if they have a perceived greater value (this is why millions of people learned Palm's Graffiti as they found a benefit in learning the script).

Everybody has immense trouble finding information in their hierarchal folders on their hard drive. Documents and digital objects have more than one meaning than the one folder/directory, in which they reside. Sure there are short cuts, but tracking down and maintaining shortcuts is insanely awkward. Tags will be the step to the next generation of personal information managment.



8 January 2005

From Tags to the Future

Merlin hit on something in his I Want a Pony: Snapshots of a Dream Productivity App where he discusses:

Tags - People have strong feelings about metadata and the smart money is usually against letting The User apply his or her own tags and titles for important shared data ("They do it wrong or not at all," the burghers moan). But things are changing for personal users. Two examples? iTunes and del.icio.us. Nobody cares what "metadata" means, but they for damn sure know they want their mp3s tagged correctly. Ditto for del.icio.us, where Master Joshua has shown the world that people will tag stuff that’s important in their world. Don't like someone else's homebrewed taxonomy? Doesn't matter, because you don't need to like it. If I have a repeatable system for tagging the information on just my Mac and it's working for me, that's really all that matters. I would definitley love that tagging ability for the most atomic piece of any work and personal information I touch.

This crossed my radar the same time as I read Jeff Hawkins' discussion about how he came up with Graffiti for Palm devices. He noticed people did not find touch typing intuitive, but they saw the benefit of it and it worked. Conversely in the early 90s people were interacting with handwriting interpreters that often did not understand one's own handwriting. Jeff came up with something that would give good results with a little bit of effort put in. Palm and Graffiti took off. (Personally, I was lucky when I got my first Palm, in that I was on the west coast and waking on east coast time, which gave me two or three hours of time to learn Graffiti before anybody else was awake. It only took two or three days to have it down perfectly).

Merlin's observation fits within these parameters. Where people have not cared at all about metadata they have learned to understand the value of good tags and often do so in a short period of time. iTunes really drives the value of proper tagging home to many (Napster and other shared music environments brought to light tagging to large segments of the population). In a sense folksonomies of del.icio.us and Flickr are decedents of the shared music environments. People could see that tagged objects, whose tags to be edited and leveraged had value in one's ability to find what one is looking for based on those tags.

As the web grew up on deep linking and open environments to find and share information. So to will tagging become that mantra for the masses. All objects, both digital and physical, will be tagged to provide immediacy of information access so to gain knowledge. Learning to search, parse, filter, and leverage predictive tools (ones that understand the person's desires, context, situation, and frame of reference so to quickly (if not instantly) gather, interpret, and make aware the information around the person). Should the person be late for a meeting their predictive filters are going to limit all be the required information, possibly a traffic jam on their normal route as well as their option A route. A person that has some free time may turn up the serendipity impact and get exposed to information they may normally have filtered out of their attention. The key will be understanding tags have value and just as metadata for other objects, like e-mail subject lines, can be erroneous and indicators of spam, our life filters will need the same or similar. We will want to attract information to us that we desire and will need to make smart and informed choices and tags are just one of the means to this end.



28 December 2004

Information Waste is Rampant

Fast Company published costs facing business. The top four relate to poor design and information use: Poor knowledge harnessing ($1.4 Trillion); Digital publishing inefficiencies ($750 billion); Data quality problems ($600 billion); and Paper-based trade processes ($400 billion). That is 3.15 Trillion U.S. dollars down the tubes with no benefit.

The solutions are not that difficult, but everybody seems happy to use the rear view mirror to view the future.

Christina stated, "What me worry" about design and business. The whole CIO is a sham as the CIO is a technology driven person, which is tangentially related to information and technology still hinders information flow if not planned for properly (more on this is coming in the near future here on this site). There needs to be a chief level position that cares about the information, the people using it, and the people who create the information. To Christina's post I responded with the following on her site (posted here so I can better keep track of it):

It seems like the 80s all over again. The focus on design in the to late 80s, mostly with unified branding and creative practices formally brought in-house. There was a lot of push around design, mostly labelled branding (nearly the exact same discussions, but slightly different terms). Much of this was around the brandhouses like Landor. The business community embraced the results and tried to incorporate the creative culture as part of their own.
What happened? The innovators were bought by large advertising or public relation firms and the firms changed their industry term to communication companies. Companies created corporate communication divisions (comprised of adversising, PR, branding, and other creative endevors) and had high level management visability.
By the early 90s the corporate environment had largely subsumed the communication into marketing and business schools that has embraced the creative mindset followed suit. Today marketing is often what trumps design and there is no creative in marketing. The creative departments by the late 90s had been gutted by the web craze. This left business types with little creative craft understanding as those driving what was once good.
It is not suprising that currently named "design" is taking off, as what was good about the creative was gutted and most companies lack central design plans. There is tremendous waste in cross medium design, as few sites are built with an understanding of the digital medium, let alone cross platform design or true cross media design. Part of the problem is far too few designers actually understand cross-platform and/or cross-media design. There is millions wasted in bandwidth on poor web design that is using best practices from the late 90s not those from today. There is no integration of mobile, with a few exceptions in the travel industry. There is still heavy focus on print, but very little smart integration of design in the digital medium. This even applies to AIGA, which is a great offender of applying print design techniques on the web. How can we expect business design to get better if one of the pillars of the design profession has not seemed to catch on?

There are large problems today and we need to break some of our solutions were have been trying to get to solutions that work. Not only do today's solutions not work today, they will not work tomorrow as they are only stop gaps. Cross-platform, cross-device, and cross-medium design solutions are needed, but technology is not here to deliver and few that I have run across in the design world are ready for that change as they have not made the change to today's world.

Today's designer focusses on getting the information in front of the user and stops there. They do not consider how this person or machine may reuse the information. There is so much yet to improve and yet the world is progressing much faster than people can or want to change to keep up. There are designers and developers who will not build for mobile (it is not that hard to do) because they do not see them in the user logs. They fail to see the correlation that their sites suck for mobile and mobile users may test once and go somewhere else for their information. The people that are seeing mobile users in their logs are the ones that have figured out how to design and develop for them properly (most have found that it is relatively inexpensive to do this). This is not rocket science, it is using something other than the rear view mirror to design for now and the future.



17 December 2004

Would We Create Hierarchies in a Computing Age?

Lou has posted my question:

Is hierarchy a means to classify and structure based on the tools available at the time (our minds)? Would we have structured things differently if we had computers from the beginning?

Hierarchy is a relatively easy means of classifying information, but only if people are familiar with the culture and topic of the item. We know there are problems with hierarchy and classification across disciplines and cultures and we know that items have many more attributes that which provide a means of classification. Think classification of animals, is it fish, mammal, reptile, etc.? It is a dolphin. Well what type of dolphin, as there are some that are mammal and some that are fish? Knowing that the dolphin swims in water does not help the matter at all in this case. It all depends on the context and the purpose.

Hierarchy and classification work well in limited domains. In the wild things are more difficult. On the web when we are building a site we often try to set hierarchies based on the intended or expected users of the information. But the web is open to anybody and outside the site anybody can link to any thing they wish that is on the web and addressable. The naming for the hyperlink can be whatever helps the person creating the link understand what that link is pointing to. This is the initial folksonomy, hyperlinks. Google was smart in using the link names in their algorithm for helping people find information they are seeking. Yes, people can disrupt the system with Googlebombing, but the it just takes a slightly smarter tool to get around these problems.

You see hierarchies are simple means of structuring information, but the world is not as neat nor simple. Things are far more complex and each person has their own derived means of structuring information in their memory that works for them. Some have been enculturated with scientific naming conventions, while others have not.

I have spent the last few years watching users of a site not understand some of the hierarchies developed as there are more than the one or two user-types that have found use in the information being provided. They can get to the information from search, but are lost in the hierarchies as the structure is foreign to them.

It is from this context that I asked the question. We are seeing new tools that allow for regular people to tag information objects with terms that these people would use to describe the object. We see tools that can help make sense of these tags in a manner that gets other people to information that is helpful to them. These folksonomy tools, like Flickr, del.icio.us, and Google (search and Gmail) provide the means to tame the whole in a manner that is addressable across cultures (including nationalities and language) and disciplines. This breadth is not easily achievable by hierarchies.

So looking back, would we build hierarchies given today's tools? Knowing the world is very complex and diverse do simple hierarchies make sense?



30 November 2004

Flexibility in Folksonomies

Nick Mote posts his The New School of Ontologies essay, which is a nice overview of formal classification and folksonomies. The folksonomy is a good approach for bottom-up approach to information finding.

In Nick's paper I get quoted. I have cleaned up the quote that came out of an e-mail conversation. This quote pretty much summaries the many discussions I have had in the past couple months regarding folksonomies. Am I a great fan of the term? Not as much of a fan as what they are doing.

The problem of interest to me that folksonomies are solving is cross-discipline and cross-cultural access to information as well as non-hierarchical information structures. People call items different things depending on culture, discipline, and/or language. The folksonomy seems to be a way to find information based on what a person calls it. The network effect provides for more tagging of the information, which can be leveraged by those who have naming conventions that are divergent from the norm. The power law curve benefits the enculturated, but the tail of the curve also works for those out of the norm.



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